Shipping policy

All orders are prepared and dispatched within 24 business hours. You will receive a confirmation email as soon as your order is placed, followed by a second email with your tracking number when it is dispatched.

Our rates and delivery times

For the Canary Islands, Ceuta and Melilla, delivery times may be longer and customs fees or local taxes may apply.

Countries served in the rest of the European Union

Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia and Sweden.

Order tracking

As soon as your order is dispatched, a tracking link is sent to you by email. You can also track your parcel at any time from the “Track my order” page on our website.

Taxes and customs

All our prices include VAT. No customs fees are applied to deliveries within the European Union.

Subscription

Subscription deliveries include free shipping and follow the schedule selected when you subscribed.

Delayed, lost parcel or incorrect address

If your parcel has not arrived within 10 business days of dispatch, write to us at orders@nutremys.com. We immediately open an investigation with the carrier and, if the parcel is declared lost, we will reship your order or issue you a full refund.

Please check your address when placing your order: an incomplete or incorrect address may result in the parcel being returned and reshipping fees being charged.