Privacy Policy
Nutremys Lab SL is committed to protecting your privacy and complying with applicable personal data protection regulations, in particular the General Data Protection Regulation (GDPR – EU 2016/679).
Article 1 – Data Controller
The data controller for the data collected on www.nutremys.com is:
Nutremys Lab SL
• Registered office: Calle Alcalde Reig 6, 1°, 46006 Valencia, Spain
• Tax ID: ESB22621031
• Email: info@nutremys.com
• Telephone: +34 687 799 655
Article 2 – Personal Data Collected
When making a purchase or using our website, we may collect the following data:
• First and last name
• Email address
• Billing and delivery address
• Telephone number
• Payment information (via Shopify, Stripe, PayPal, etc.)
• IP address, browser, operating system, and browsing data (cookies)
Without this data, we cannot process your order.
Article 3 – Purpose of Processing
This data is used exclusively to:
✔ Process and deliver orders
✔ Manage payments and billing
✔ Respond to customer inquiries (after-sales service, contact form, email)
✔ Send promotional emails (if you consent)
✔ Improve the user experience and analyze traffic (Google Analytics)
Article 4 – Legal Basis for Processing
The processing of your data is based on:
• Performance of the contract (order, delivery, payment)
• Consent (newsletter, commercial communications)
• Legal obligation (billing, accounting)
Article 5 – Data Recipients
Your data may be shared only with trusted service providers strictly necessary for our activities:
• Shopify (e-commerce platform)
• Payment processors (Stripe, PayPal, Mollie…)
• Carriers / logistics services
• Marketing tools (Klaviyo/Mailchimp, Meta Ads, Google Analytics)
• Customer service (e.g., Gorgias, Shopify Inbox)
These service providers use your data only on our behalf and according to our instructions.
Article 6 – Data Retention Period
• Order data: 2 years after the last interaction
• Invoices and accounting documents: 10 years (legal obligation)
• Newsletter: until you withdraw your consent
• Cookies: 13 months maximum
Article 7 – Your Rights (GDPR)
You have the following rights:
✔ Right of access, rectification, and erasure
✔ Right to object to processing (particularly for commercial purposes)
✔ Right to restriction and data portability
✔ Right to withdraw your consent at any time
✔ Right to lodge a complaint with the competent supervisory authority: the Agencia Española de Protección de Datos (AEPD – www.aepd.es), the data controller's primary supervisory authority, or the supervisory authority in your country of residence (for example, the CNIL in France – www.cnil.fr)
Contact for exercising these rights: info@nutremys.com
Article 8 – Shopify & Secure Payment
Our store is hosted by Shopify Inc.
Your data is stored on secure servers (firewalls, SSL, PCI-DSS standards).
Bank card payments are encrypted (SSL / AES-256).
Shopify retains bank card information only to complete the transaction.
Article 9 – Cookies
We use:
• Technical cookies (essential for the website to function)
• Performance cookies (Google Analytics)
• Marketing cookies (Facebook, Instagram, TikTok Ads)
You can accept or refuse cookies via the consent banner or your browser.
Article 10 – Policy Changes
We reserve the right to modify this Privacy Policy. Any changes will be published on this page with the date of the update. We invite you to consult it regularly.
Last updated: July 2026
