Privacy policy
Nutremys Lab SL is committed to protecting your privacy and complying with the applicable regulations on personal data protection, in particular the General Data Protection Regulation (GDPR – EU 2016/679).
Article 1 – Data Controller
The controller of the data collected on www.nutremys.com is:
Nutremys Lab SL
• Registered office: Calle Alcalde Reig 6, 1°, 46006 Valencia, Spain
• CIF: ESB22621031
• E-mail: info@nutremys.com
• Phone: +34 687 799 655
Article 2 – Personal data collected
When you make a purchase or use our site, we may collect the following data:
• First and last name
• Email address
• Billing and shipping address
• Phone number
• Payment information (via Shopify, Stripe, PayPal, etc.)
• IP address, browser, operating system and browsing data (cookies)
Without this data, we cannot process your order.
Article 3 – Purpose of processing
This data is used exclusively to:
✔ Process and deliver orders
✔ Manage payments and billing
✔ Respond to customer enquiries (after-sales service, contact form, email)
✔ Send promotional emails (with your consent)
✔ Improve the user experience and analyse traffic (Google Analytics)
Article 4 – Legal basis for processing
The processing of your data is based on:
• Performance of the contract (order, delivery, payment)
• Consent (newsletter, commercial communications)
• Legal obligation (billing, accounting)
Article 5 – Data recipients
Your data may be shared only with trusted service providers strictly necessary for our activities:
• Shopify (e-commerce platform)
• Payment processors (Stripe, PayPal, Mollie…)
• Carriers / logistics services
• Marketing tools (Klaviyo/Mailchimp, Meta Ads, Google Analytics)
• Customer service (e.g. Gorgias, Shopify Inbox)
These providers only use your data on our behalf and according to our instructions.
Article 6 – Retention period
• Order data: 2 years after the last interaction
• Invoices and accounting documents: 10 years (legal obligation)
• Newsletter: until withdrawal of your consent
• Cookies: 13 months maximum
Article 7 – Your rights (GDPR)
You have the following rights:
✔ Right of access, rectification and erasure
✔ Right to object to processing (in particular commercial)
✔ Right to restriction and data portability
✔ Right to withdraw your consent at any time
✔ Right to lodge a complaint with the CNIL (www.cnil.fr)
Contact to exercise these rights: info@nutremys.com
Article 8 – Shopify & Secure Payment
Our store is hosted by Shopify Inc.
Your data is stored on secure servers (firewall, SSL, PCI-DSS standards).
Credit card payments are encrypted (SSL / AES-256).
Shopify only stores credit card information to finalise the transaction.
Article 9 – Cookies
We use:
• Technical cookies (essential for the site's operation)
• Performance cookies (Google Analytics)
• Marketing cookies (Facebook, Instagram, TikTok Ads)
You may accept or refuse cookies via the consent banner or your browser.
Article 10 – Policy amendments
We reserve the right to modify this Privacy Policy. Any changes will be published on this page with the date of the update. We invite you to consult it regularly.
Last updated: July 2026
