Frequently Asked Questions

Liquid collagen is preferred due to its greater potency, higher absorption rate, and better flavor options. It is an excellent addition to wellness routines, as it offers superior benefits compared to powdered collagen.

Yes, our marine collagen is ASC certified, which ensures it is produced with a commitment to environmental sustainability and social responsibility.

At Nutremys, our products are manufactured according to strict European quality standards, following Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP) systems.

This ensures controlled processes, full traceability, and maximum safety at every stage of production.

Additionally, we work with certified laboratories within the European Union, ensuring compliance with current regulations regarding dietary supplements.

Our products have a shelf life of 2 years unopened, provided they are stored in a cool, dry place away from direct light.

Once opened, it is recommended to keep the bottle refrigerated and consume it within 2 months to ensure its freshness and effectiveness.

Yes. Supplements are considered safe when they comply with current scientific and regulatory standards.

Ours are manufactured in Europe, in laboratories subject to GMP (Good Manufacturing Practices) and HACCP standards, ensuring strict control of quality, hygiene, and traceability throughout the production process.

Each batch undergoes:

• microbiological analyses,
• heavy metal testing,
• purity and raw material compliance checks,
• verification of the absence of controversial ingredients.

Our formulas are GMO-free, gluten-free, and comply with the requirements of European Regulation 2015/2283 on food product safety.

When consumed according to the recommended dosage, their use is considered safe for the general population.

Side effects related to supplements are rare and generally mild.

In some sensitive individuals, they may include:

• mild digestive discomfort (bloating, nausea, changes in bowel movements),
• minor skin reactions in case of allergy to a natural ingredient.

At Nutremys, we formulate our products according to strict standards of tolerance, purity, and safety:

• controlled raw materials,
• absence of controversial ingredients,
• quality tests (microbiology, heavy metals, stability).

Dietary supplements are considered safe when used according to the recommended dosage.

In case of medical treatment, illness, or doubt, it is always advisable to seek the advice of a healthcare professional.

France

• Standard delivery: €4.50
• Delivery time: 24-72 business hours
• FREE delivery for orders over €49.00

International deliveries (EU)

We deliver throughout Spain, including the Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla, with direct home deliveries.

Peninsular Spain

• Standard delivery: €6.50
• Delivery time: 24-72 business hours
• FREE delivery for orders over €49.00

Other European Union countries

• Standard delivery: €8.50
• Delivery time: 3-7 business days
• FREE delivery for orders over €99.00

Process and confirmation

• After placing your order, you will receive a confirmation email with its details.
• When we ship it, you will receive a second email with shipping and tracking information.
• Check delivery times and fees during the purchase process before confirming your order.

We will ship your order as quickly as possible to ensure you receive it at the earliest. That is why your order may be sent separately from our different warehouses depending on stock availability.

Alternatively, when your products exceed a certain quantity, we will send them separately to ensure you receive your entire order safely.

I have not received my order

Simply check the online tracking of your package by logging into "My Account" and clicking on "Track my order." You can also click on the link in our email. If the package shows as delivered but you have not received anything, please let us know and we will assist you.

An item is missing from my package

If an item is missing from your package, there may be a delay. In this case, it will be sent in a separate package once we have received more stock in the warehouse. Check your order confirmation email, as delayed items should be marked with an expected delivery date.

Sometimes, an item may be shipped separately from a different warehouse. If an item is missing from your package, check your delivery note or the package insert, as it should have informed you if an item will be sent later. Also check if you have received a second tracking number by email, as this indicates that a second package has been shipped.

If you receive a damaged package, check that all the items you ordered are included. If there are missing or damaged items, visit our Returns Center to initiate the return or exchange process.

I received the wrong item

We are very sorry if you received the wrong item or if it does not match the description. Please visit our Returns Center to initiate the return or exchange process.

Do you want to know the current status of your orders and returns? Simply log in to "My Account" and click on "Track My Order" to see the latest tracking information for your package.

Once your order is on its way, you will receive a tracking number by email.

To track your package, click the link in the email and you will be redirected to the carrier's website. If you cannot find the tracking email, be sure to check your spam or junk mail folder.

We accept returns for a refund within 30 days of the delivery date (the date you received your package). Visit our Returns Center to start the return process if you are not satisfied with your order.

For more details, please see our Returns and Refunds Policy.

If you wish to cancel your order before shipment, you must contact our Customer Service by sending an email to info@nutremys.com with the subject "ORDER CANCELLATION - ORDER NUMBER (xxx)".

If the order has already been shipped, you will need to wait and create a return in our Returns Center.

We strive to provide you with the best shopping experience through our fast and hassle-free return policy.

After receiving your order, you have 30 days to return it if you are not satisfied.

The process is easy and quick. Just follow these instructions:

1. Visit our Return Center
2. Enter your order number and email address to get started.
3. Follow the instructions and select the items you wish to return

Once your request is approved, you will receive a confirmation email with shipping instructions.

Remember, you must include all the items we sent you:

• Product(s) to return.
• Bags, boxes, cases, covers, protections, etc.
• The delivery note of the package.

If you have received a defective/incorrect/stained item, please visit our Returns Center to initiate the return or exchange process.

Remember! If you receive a damaged or defective product, you must contact us within 48 hours of receipt so that we can resolve the issue.

The refund will correspond to the total price of the returned product, plus standard shipping costs (excluding the difference for express delivery), provided that the return conditions are met.

In the case of defective products or those not matching the order placed, we will refund you the total price of the product and the shipping costs.

Don't forget! If you receive a damaged or defective product, you must contact us within 48 hours of receipt so that we can resolve the issue.

There is no minimum purchase amount.

You can buy the quantity you want, with no limits on units, weight, or total order value.

Additionally, if your total order amount exceeds €49, the shipping fees will be completely FREE.

We offer several payment methods so you can choose the one that suits you best.

We accept bank cards (VISA and MasterCard), as well as PayPal, Google Pay, and Apple Pay.

We currently do not offer cash on delivery (COD) payment.

By default, the displayed payment option is PayPal, but you can easily switch to card payment or another available method during the checkout process.

From mobile:

After entering your contact and delivery information, you will find the "Gift card or discount code" box as you proceed to payment. Enter your code there and it will be applied automatically.

From computer:

While completing your information, you will see the "Gift card or discount code" box on the right side of the screen. Enter it there to apply the discount before finalizing your purchase.

If you signed up for our newsletter, you will receive your welcome code by email.

If you don’t see it, check your Spam / Promotions folder.

Yes, the transmitted data is encrypted by SSL. The debit will only be made after the bank confirms its authenticity. Otherwise, the payment will be canceled.