Frequently Asked Questions

Liquid collagen is preferred because of its greater potency, higher absorption rate, and better flavor options. It is an excellent addition to wellness routines, as it offers superior benefits compared with powdered collagen.

Yes, our marine collagen is ASC certified, which guarantees that it is produced with a commitment to environmental sustainability and social responsibility.

At Nutremys, our products are manufactured according to strict European quality standards, following Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP) systems.

This ensures controlled processes, full traceability, and maximum safety at every stage of production.

In addition, we work with certified laboratories in the European Union, ensuring compliance with the regulations in force for food supplements.

Our products have a shelf life of 2 years when unopened, provided they are stored in a cool, dry place away from direct sunlight.

Once opened, it is recommended to store the bottle in the refrigerator and consume it within 2 months to ensure its freshness and effectiveness.

Yes. Supplements are considered safe when they comply with current scientific and regulatory standards.

Ours are manufactured in Europe, in laboratories subject to GMP (Good Manufacturing Practices) and HACCP standards, ensuring strict quality, hygiene, and traceability controls throughout the production process.

Each batch undergoes:

• microbiological analyses,
• heavy metal testing,
• purity and compliance checks on raw materials,
• verification that no controversial ingredients are present.

Our formulas are GMO-free, gluten-free, and comply with the requirements of European Regulation 2015/2283 on food safety.

When consumed according to the recommended dosage, their use is considered safe for the general population.

Side effects associated with supplements are uncommon and generally mild.

In some sensitive individuals, they may include:

• mild digestive discomfort (bloating, nausea, changes in bowel movements),
• minor skin reactions in the event of an allergy to a natural ingredient.

At Nutremys, we formulate our products according to strict standards of tolerability, purity, and safety:

• controlled raw materials,
• no controversial ingredients,
• quality testing (microbiology, heavy metals, stability).

Food supplements are considered safe when used in accordance with the recommended dosage.

If you are undergoing medical treatment, have a medical condition, or have any doubts, we always recommend seeking advice from a healthcare professional.

France

• Standard delivery: €4.50
• Delivery time: 24–72 business hours
• FREE delivery for orders over €49.00

International deliveries (EU)

We deliver throughout Spain, including the mainland, the Balearic Islands, the Canary Islands, Ceuta, and Melilla, with direct home delivery.

Mainland Spain

• Standard delivery: €6.50
• Delivery time: 24–72 business hours
• FREE delivery for orders over €49.00

Other European Union countries

• Standard delivery: €8.50
• Delivery time: 3–7 business days
• FREE delivery for orders over €99.00

Process and confirmation

• After placing your order, you will receive a confirmation email with its details.
• When we ship it, you will receive a second email with the shipping and tracking information.
• Check the delivery times and fees during the checkout process before confirming your order.

We will ship your order as quickly as possible to ensure that you receive it as soon as possible. Therefore, your order may be shipped separately from our different warehouses depending on stock availability.

Alternatively, when your products exceed a certain quantity, we will ship them separately to ensure that you safely receive your entire order.

I haven't received my order

Simply check your parcel's tracking online by logging in to “My Account” and clicking “Track my order.” You can also click the link in our email. If the parcel appears to have been delivered but you haven't received anything, let us know and we'll help you.

An item is missing from my parcel

If an item is missing from your parcel, there may be a delay. In this case, it will be sent in a separate parcel once we receive more stock at the warehouse. Check your order confirmation email, as delayed items should be marked with an expected delivery date.

Sometimes, an item may be shipped separately from a different warehouse. If an item is missing from your parcel, check your delivery note or the parcel insert, as it should indicate if an item will be sent later. Also check whether you received a second tracking number by email, as this indicates that a second parcel has been shipped.

If you receive a damaged parcel, check that all the items you ordered are inside. If any items are missing or damaged, visit our Returns Centre to start the return or exchange process.

I received the wrong item

We're really sorry if you received the wrong item or if it doesn't match the description. Please visit our Returns Centre to start the return or exchange process.

Would you like to know the current status of your orders and returns? Simply log in to “My Account” and click “Track My Order” to view the latest tracking information for your package.

Once your order is on its way, you will receive a tracking number by email.

To track your package, click the link in the email and you will be redirected to the carrier’s website. If you cannot find the tracking email, be sure to check your spam or junk mail folder.

We accept returns for refunds within 30 days of the delivery date (the date you received your package). Visit our Returns Center to initiate the return process if you are not satisfied with your order.

For more details, see our Returns and Refunds Policy.

If you wish to cancel your order before it ships, you must contact our Customer Service by sending an email to info@nutremys.com with the subject line “ORDER CANCELLATION - ORDER NUMBER (xxx).”

If the order has already been shipped, you will need to wait and create a return through our Returns Center.

We strive to offer you the best shopping experience with our fast and hassle-free returns policy.

After receiving your order, you have 30 days to return it if you are not satisfied.

The process is easy and fast. Simply follow these instructions:

1. Visit our Returns Center
2. Enter your order number and email address to get started.
3. Follow the instructions and select the items you wish to return

Once your request is approved, you will receive a confirmation email with shipping instructions.

Remember, you must include all the items we sent you:

• Product(s) to be returned.
• Bags, boxes, cases, covers, protectors, etc.
• The packing slip included with the package.

If you received a defective/incorrect/stained item, visit our Returns Center to initiate the return or exchange process.

Don't forget! If you receive a damaged or defective product, you must contact us within 48 hours of receiving it so that we can resolve the issue.

The refund will correspond to the total price of the returned product, plus standard delivery costs (excluding the difference for express delivery), provided that the return conditions are met.

In the case of defective products or products that do not match the order placed, we will refund the total price of the product and the delivery costs.

Don't forget! If you receive a damaged or defective product, you must contact us within 48 hours of receiving it so that we can resolve the issue.

There is no minimum purchase amount.

You can buy as much as you like, with no limit on the number of units, weight, or total order value.

In addition, if your order total exceeds €49, delivery is completely FREE.

We offer several payment methods so you can choose the one that suits you best.

We accept bank cards (VISA and MasterCard), as well as PayPal, Google Pay, and Apple Pay.

We currently do not offer cash on delivery (COD).

By default, the displayed payment option is PayPal, but you can easily switch to card payment or another available method during checkout.

On mobile:

After entering your contact and delivery information, you will find the “Gift card or discount code” field as you proceed to payment. Enter your code there, and it will be applied automatically.

On desktop:

As you complete your information, you will see the “Gift card or discount code” field on the right side of the screen. Enter it there to apply the discount before finalizing your purchase.

If you subscribed to our newsletter, you will receive your welcome code by email.

If you do not see it, check your Spam / Promotions folder.

Yes, the data transmitted is encrypted using SSL. The payment will only be processed after the bank confirms its authenticity. Otherwise, the payment will be canceled.