Frequently Asked Questions

Liquid collagen is preferred because of its greater potency, higher absorption rate, and better flavor options. It’s an excellent addition to wellness routines, offering superior benefits compared with powdered collagen.

Yes, our marine collagen is ASC-certified, which guarantees that it is produced with a commitment to environmental sustainability and social responsibility.

At Nutremys, our products are made to strict European quality standards, following Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP) systems.

This ensures controlled processes, full traceability, and maximum safety at every stage of production.

In addition, we work with certified laboratories in the European Union, ensuring compliance with current regulations for dietary supplements.

Our products have a shelf life of 2 years unopened, provided they are stored in a cool, dry place away from direct sunlight.

Once opened, we recommend storing the bottle in the refrigerator and consuming it within 2 months to ensure its freshness and effectiveness.

Yes. Supplements are considered safe when they comply with current scientific and regulatory standards.

Ours are manufactured in Europe in laboratories subject to GMP (Good Manufacturing Practices) and HACCP standards, ensuring strict quality, hygiene, and traceability controls throughout the production process.

Each batch undergoes:

• microbiological analyses,
• heavy metal tests,
• purity and raw material compliance checks,
• verification that no controversial ingredients are present.

Our formulas are non-GMO, gluten-free, and comply with the requirements of European Regulation 2015/2283 on food safety.

When consumed according to the recommended dosage, they are considered safe for the general population.

Side effects related to supplements are uncommon and generally mild.

In some sensitive individuals, they may include:

• mild digestive discomfort (bloating, nausea, changes in bowel habits),
• minor skin reactions in the event of an allergy to a natural ingredient.

At Nutremys, we formulate our products according to strict standards for tolerability, purity, and safety:

• tested raw materials,
• no controversial ingredients,
• quality tests (microbiology, heavy metals, stability).

Dietary supplements are considered safe when used according to the recommended dosage.

If you are taking medication, have a medical condition, or have any concerns, it is always advisable to seek the advice of a healthcare professional.

France and Spain

• FREE delivery, regardless of the order total
• Delivery time: 24-72 business hours (France, mainland Spain and the Balearic Islands)

Delivery to the Canary Islands, Ceuta and Melilla is also free, but takes longer.

Other European Union countries

• Standard delivery: €8.50
• Delivery time: 3-7 business days
• FREE delivery on orders of €95.90 or more

Process and confirmation

• After placing your order, you will receive a confirmation email with its details.
• When we ship your order, you will receive a second email with shipping and tracking information.
• Check the delivery times and costs during checkout before confirming your order.

We will ship your order as quickly as possible to ensure you receive it as soon as possible. Therefore, your order may be shipped separately from our various warehouses depending on stock levels.

Alternatively, if your products exceed a certain quantity, we will ship them separately to ensure that you receive your entire order safely.

I haven't received my order

Simply check your parcel's tracking online by logging in to “My Account” and clicking “Track my order”. You can also click the link in our email. If the parcel shows as delivered but you haven't received anything, let us know and we'll help you.

An item is missing from my parcel

If an item is missing from your parcel, it may be delayed. In that case, it will be sent in a separate parcel once we've received more stock at the warehouse. Check your order confirmation email, as delayed items should be marked with an expected delivery date.

Sometimes, an item may be shipped separately from a different warehouse. If an item is missing from your parcel, check your delivery note or the parcel insert, as you should have been informed if an item would be sent later. Also check whether you received a second tracking number by email, as this indicates that a second parcel has been shipped.

If you receive a damaged parcel, check that all the items you ordered are inside. If any items are missing or damaged, visit our Returns Centre to start the return or exchange process.

I received the wrong item

We're really sorry if you received the wrong item or if it doesn't match the description. Please visit our Returns Centre to start the return or exchange process.

Would you like to know the current status of your orders and returns? Simply log in to “My Account” and click “Track my order” to see the latest tracking information for your package.

Once your order is on its way, you’ll receive a tracking number by email.

To track your package, click the link in the email and you’ll be redirected to the carrier’s website. If you can’t find the tracking email, be sure to check your spam or junk folder.

You have 30 days from the date you receive your order to return unopened products in their original packaging. We cover the return shipping costs. Visit our Returns Center to get started.

In addition, our “30-Day Satisfaction Guarantee” offers a refund on your first order, even if the bottle has been opened, with no need to return it: email us at orders@nutremys.com.

For more details, see our Returns and Refunds Policy.

If you wish to cancel your order before it ships, you must contact our Customer Service team by emailing orders@nutremys.com with the subject line “ORDER CANCELLATION - ORDER NUMBER (xxx)”.

If the order has already shipped, you will need to wait and create a return through our Returns Center.

We strive to offer you the best shopping experience with our fast and hassle-free return policy.

After receiving your order, you have 30 days to return unopened products in their original packaging. We cover the return shipping costs.

The process is easy and fast. Just follow these instructions:

1. Visit our Returns Center
2. Enter your order number and email address to get started.
3. Follow the instructions and select the items you want to return

Once your request is approved, you will receive a confirmation email with shipping instructions.

Remember, you must include all the items we sent you:

• Product(s) to be returned.
• Bags, boxes, cases, covers, protectors, etc.
• The package packing slip.

If you received a defective/incorrect/stained item, visit our Returns Center to start the return or exchange process.

Don't forget! If you receive a damaged or defective product, you must contact us within 14 days of receiving it, with a photo, at orders@nutremys.com, so we can resolve the issue.

The refund corresponds to the price of the returned product, plus any shipping fees you may have paid (shipping is free in France and Spain), provided the return conditions are met.

If the product is defective or does not match the order placed, we cover all costs (return shipping and fees) and will refund or replace the product.

Don't forget! If you receive a damaged or defective product, you must contact us within 14 days of receiving it, with a photo, at orders@nutremys.com, so that we can resolve the issue.

There is no minimum purchase amount.

You can buy as much as you like, with no limit on the number of items, weight, or total order value.

What's more, delivery is completely FREE in France and Spain, and free from €95.90 for the rest of the European Union.

We offer several payment methods so you can choose the one that suits you best.

We accept credit and debit cards (VISA and MasterCard), as well as PayPal, Google Pay, and Apple Pay.

We currently do not offer cash on delivery (payment upon receipt).

By default, PayPal is displayed as the payment option, but you can easily switch to card payment or another available method during checkout.

On mobile:

After entering your contact and shipping information, you’ll find the “Gift card or discount code” field as you continue to checkout. Enter your code there and it will be applied automatically.

On desktop:

As you fill in your information, you’ll see the “Gift card or discount code” field on the right side of the screen. Enter your code there to apply the discount before completing your purchase.

If you signed up for our newsletter, you’ll receive your welcome code by email.

If you don’t see it, check your Spam / Promotions folder.

Yes, the transmitted data is encrypted using SSL. The payment will only be processed after the bank confirms its authenticity. Otherwise, the payment will be canceled.