Refund Policy
At Nutremys, your satisfaction comes first. We want you to try our courses with complete confidence: returns are free, and we go beyond your statutory rights with our “Satisfaction Guaranteed or Your Money Back” guarantee.
1. Right of withdrawal (30 days)
In accordance with the Consumer Code, you have 30 calendar days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.
Important: for reasons of hygiene and health protection, this right does not apply to food supplements whose protective packaging has been opened or unsealed after delivery (Article L221-28 of the Consumer Code). Unopened and sealed products may be returned.
To exercise this right, write to us at orders@nutremys.com, stating your order number.
2. Free returns
We cover the return shipping costs. Once your request has been approved, we will provide you with the instructions and, where applicable, a prepaid return label - you have nothing to pay.
Conditions: products must be complete, unopened, and in their original packaging in good condition.
3. “Satisfaction Guaranteed or Your Money Back · 30 days” guarantee
Choosing a course from a brand you do not know yet requires trust. So we take the risk on your behalf: try Menopause Vitality Complex, and if the formula does not suit you, we will refund you - even if the bottle has been opened.
How it works:
- Try your course. Take it every day; the first effects are often felt as early as the 4th week.
- Write to us within 30 days. An email to orders@nutremys.com with your order number is sufficient.
- You will be refunded. To your original payment method, within 5 to 10 business days. No trick questions.
What the guarantee covers:
- Valid on your first order.
- For 30 days from receipt.
- Even if the bottle has been opened - no return required.
- One refund per customer.
This guarantee is a voluntary commercial commitment by Nutremys, which supplements your statutory rights without replacing them.
4. Defective or damaged product, or order error
We will take care of everything (reshipment and costs) and refund or replace the product. Contact us within 14 days at orders@nutremys.com with a photo.
5. Refunds
Once your request has been approved (and, where applicable, the returned product has been received), we will process the refund to your original payment method within 5 to 10 business days (and no later than 14 days). The initial delivery costs will also be refunded in the event of withdrawal.
Contact: orders@nutremys.com
Updated: July 2026
