Refund Policy
At Nutremys, your satisfaction comes first. We want you to try our programs with complete confidence: returns are free, and we go beyond your legal rights with our “Satisfaction Guaranteed or Your Money Back” guarantee.
1. Right of withdrawal (14 days)
In accordance with the French Consumer Code, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.
Important: for hygiene and health protection reasons, this right does not apply to dietary supplements whose protective packaging has been opened or unsealed after delivery (Article L221-28 of the French Consumer Code). Unopened and sealed products may be returned.
To exercise this right, write to us at orders@nutremys.com and include your order number.
2. Free returns
We cover the return shipping costs. Once your request has been approved, we will provide you with the instructions and, where applicable, a prepaid return label — you have nothing to pay.
Conditions: products must be complete, unopened, and in their original packaging in good condition.
3. “Satisfaction Guaranteed or Your Money Back · 30 days” guarantee
Choosing a program from a brand you do not yet know requires trust. So we take the risk for you: try Menopause Vitality Complex, and if the formula is not right for you, we will refund you — even if the bottle has been opened.
How it works:
- Try your program. Take it every day; the first effects are often felt as early as the 4th week.
- Write to us within 30 days. An email to orders@nutremys.com with your order number is all you need.
- You will be refunded. To your original payment method, within 5 to 10 business days. No trick questions.
What the guarantee covers:
- Valid on your first order.
- For 30 days from receipt.
- Even if the bottle has been opened — no return required.
- One refund per customer.
This guarantee is a voluntary commercial commitment from Nutremys, which supplements your legal rights without replacing them.
4. Defective or damaged product, or order error
We will take care of everything (replacement shipment and costs) and refund or replace the product. Contact us within 14 days at orders@nutremys.com with a photo.
5. Refunds
Once your request has been approved (and, where applicable, the returned product has been received), we will issue the refund to your original payment method within 5 to 10 business days (14 days at the latest). Initial delivery charges are also refunded in the event of withdrawal.
Contact: orders@nutremys.com
Updated: July 2026
