Liquid collagen is preferred due to its higher potency, better absorption rate, and more flavor options. It's an excellent addition to wellness routines, offering greater benefits compared to collagen powder.

Yes, our marine collagen is ASC certified, which guarantees that it is produced with a commitment to environmental sustainability and social responsibility.

At Nutremys, our products are manufactured under strict European quality standards, following the Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP) systems.

This ensures controlled processes, full traceability, and maximum safety at every stage of production.

Furthermore, we work with laboratories certified in the European Union, which ensures compliance with current regulations regarding food supplements.

Our products have a shelf life of 2 years unopened, provided they are stored in a cool, dry place and protected from direct light.

Once opened, it is recommended to keep the package refrigerated and consume it within 2 months to guarantee its freshness and effectiveness.

Yes. Supplements are considered safe when they comply with current scientific and regulatory standards.

Ours are manufactured in Europe, in laboratories subject to GMP (Good Manufacturing Practices) and HACCP standards, which guarantees strict control of quality, hygiene and traceability throughout the production process.

Each batch is subjected to:

• microbiological analyses,
• tests for heavy metals,
• purity and conformity controls of raw materials,
• verification of the absence of controversial ingredients.
  

Our formulas are non-GMO , gluten-free and comply with the requirements of European Regulation 2015/2283 on the safety of food products.

When consumed according to the recommended dosage , their use is considered safe for the general population .

Undesirable effects related to supplements are infrequent and generally mild .

In some sensitive individuals, these may include:

• mild digestive discomfort (bloating, nausea, changes in bowel movements),
• minor skin reactions in case of allergy to any natural ingredient.
  

At Nutremys , we formulate our products following strict standards of tolerance, purity and safety :

• controlled raw materials,
• absence of controversial ingredients,
• quality tests (microbiology, heavy metals, stability).
  

Food supplements are considered safe when used according to the recommended dosage .

If you are under medical treatment, suffer from any pathology, or have any doubts, it is always advisable to seek the opinion of a health professional .

We offer several shipping options both domestically and internationally.

Within Spain, we ship to the Peninsula , Balearic Islands , Canary Islands , Ceuta and Melilla .

In addition, we offer international shipping to various European countries, including Portugal, France, Italy, and Germany .

Peninsular Spain

• €3.99 · Delivery in 24-48 business hours .
  
• €3.99 · Collection at Post Office or certified collection point.
  
• FREE shipping on orders over €49 (home delivery or collection point).
  

Balearic Islands, Ceuta and Melilla

• €3.99 · Delivery in 48-72 business hours .
  
• FREE shipping on orders over €49 .
  

Canary Islands

• €6.99 · Delivery in 5 to 10 days .
  
• FREE shipping on orders over €149 .
  

Portugal

• €3.99 · Delivery in 48-72 business hours .
  
• FREE shipping on orders over €49 .
  

France

• €9.99 · Delivery in 3 to 5 business days .
  
• FREE shipping on orders over €99 .
  

Italy and Germany

• €9.99 · Delivery in 5 to 7 business days .
  
• FREE shipping on orders over €99 .

We will ship your order as soon as possible to ensure you receive it promptly. Therefore, your order may be shipped separately from our different warehouses depending on stock availability.

Alternatively, when your products exceed a certain quantity, we will ship them separately to ensure you receive your entire order safely.

I haven't received my order.
Simply track your package online by logging into "My Account" and clicking "Track my order." Alternatively, you can also click the link in our email. If the package is marked as delivered but you haven't received anything, please let us know and we'll help you.

An item is missing from my package.
If an item is missing from your package, there may be a delay. In this case, it will be sent in a separate package once we receive more stock in the warehouse. Please check your order confirmation email, as delayed items should be marked with an expected delivery date.

Sometimes, an item may be shipped separately from a different warehouse. If an item is missing from your package, please check your delivery note or package insert, as it should have indicated whether the item will be shipped later. Also, check if you have received a second tracking number via email, as this indicates that a second package has been shipped.

If you receive a damaged package, please check that all the items you ordered are inside. If any items are missing or damaged, please visit our Returns Center to begin the return or exchange process.

I received the wrong item.
We are very sorry if you received the wrong item or if it does not match the description. Please visit our Returns Center to begin the return or exchange process.

Want to know the current status of your orders and returns? Simply log in to "My Account" and click on "Track my order" to see the latest tracking information for your package.

Once your order is on its way, you will receive a tracking number via email.

To track your package, click the link in the email and you will be directed to the carrier's website. If you don't find the tracking email, be sure to check your spam or junk mail folder.

We accept returns for a refund within 30 days of the delivery date (the date you received your package). Visit our Returns Center to begin the return process if you are not satisfied with your order.

For more details, please see our Returns and Refunds Policy.

If you wish to cancel your order before shipment, you must contact our Customer Service by sending an email to ipedidos@nutremys.com, with the subject line “ORDER CANCELLATION - ORDER ID NUMBER (xxx)”.

If the order has already been shipped, you will need to wait and create a return in our Returns Center.

We strive to offer you the best shopping experience with our fast and hassle-free returns policy.

After receiving your order, you have 30 days to return it if you are not satisfied.

The process is quick and easy. Just follow these instructions:

• Visit our Returns Center
• Enter your order number and email address to get started.
• Follow the instructions and select the items you wish to return.

Once your application is approved, you will receive a confirmation email with shipping guidelines.

Remember, you must include all the items we sent you:

• Product(s) to be returned.
• Bags, boxes, cases, covers, protectors, etc.
• The package delivery note.

If you have received a defective/incorrect/stained item, please visit our Returns Center to start the return or exchange process.

Remember! If you receive a damaged or defective product, you must contact us within 48 hours of receipt so we can resolve the issue.

Want to know the current status of your orders and returns? Simply log in to "My Account" and click on "Track my order" to see the latest tracking information for your package.

Once your order is on its way, you will receive a tracking number via email.

To track your package, click the link in the email and you will be directed to the carrier's website. If you don't find the tracking email, be sure to check your spam or junk mail folder.

The refund will be the full price of the returned product, plus ordinary delivery costs (excluding the difference for express delivery), provided that you comply with the return conditions.

In the case of defective products or products that do not correspond to the order placed, we will refund the full price of the product and the delivery costs.

Remember! If you receive a damaged or defective product, you must contact us within 48 hours of receipt so we can resolve the issue.

There is no minimum purchase amount.

You can purchase any quantity you want, with no limit on units, weight, or total order value.

Furthermore, if the total amount of your order exceeds €49 , shipping costs will be completely FREE .

We offer several payment methods so you can choose the one that best suits you.

We accept bank cards (VISA and MasterCard) , as well as PayPal, Google Pay and Apple Pay .

We do not currently offer the cash on delivery payment option .

By default, the payment option shown is PayPal , but you can easily change to card payment or another available method during the purchase process.

• From your mobile device:
  
  After entering your contact and shipping information, you'll find the "Gift card or discount code" box when you proceed to checkout. Enter your code there and it will be applied automatically.
  
• From the computer:
  
  While you're filling in your details, you'll see the "Gift card or discount code" box on the right side of the screen. Enter it there to apply the discount before finalizing your purchase.
  

If you have subscribed to our newsletter, you will receive your welcome code by email .

If you don't see it, check your Spam/Promotions folder.

Yes, the transmitted data is encrypted using SSL. The charge will only be processed after the bank confirms its authenticity. Otherwise, the payment will be canceled.