Privacy policy
Nutremys Lab SL is committed to protecting your privacy and complying with applicable personal data protection regulations, in particular the General Data Protection Regulation (GDPR – EU 2016/679).
Article 1 – Data Controller
The data controller for data collected on www.nutremys.com is:
Nutremys Lab SL
- Registered address: Calle Alcalde Reig 6, 1°, 46006 Valencia, Spain
- CIF: B22621031
- E-mail: info@nutremys.com
- Phone: +34 621 077 107
Article 2 – Personal Data Collected
When making a purchase or using our site, we may collect the following data:
- First and last name
- Email address
- Billing and delivery address
- Phone number
- Payment information (via Shopify, Stripe, PayPal, etc.)
- IP address, browser, operating system and browsing data (cookies)
Without this data, we are unable to process your order.
Article 3 – Purpose of Processing
This data is used exclusively to:
✔ Process and deliver orders
✔ Manage payments and invoicing
✔ Respond to customer enquiries (after-sales service, contact form, email)
✔ Send promotional emails (if you consent)
✔ Improve user experience and analyse traffic (Google Analytics)
Article 4 – Legal Basis for Processing
The processing of your data is based on:
- Performance of a contract (order, delivery, payment)
- Consent (newsletter, commercial communications)
- Legal obligation (invoicing, accounting)
Article 5 – Recipients of Data
Your data may be shared only with trusted service providers strictly necessary for our operations:
- Shopify (e-commerce platform)
- Payment processors (Stripe, PayPal, Mollie…)
- Carriers / logistics services
- Marketing tools (Klaviyo/Mailchimp, Meta Ads, Google Analytics)
- Customer service tools (e.g. Gorgias, Shopify Inbox)
These providers use your data solely on our behalf and in accordance with our instructions.
Article 6 – Retention Period
- Order data: 2 years after the last interaction
- Invoices and accounting documents: 10 years (legal obligation)
- Newsletter: until withdrawal of consent
- Cookies: maximum 13 months
Article 7 – Your Rights (GDPR)
You have the following rights:
✔ Right of access, rectification and erasure
✔ Right to object to processing (including commercial processing)
✔ Right to restriction and portability of data
✔ Right to withdraw consent at any time
✔ Right to lodge a complaint with the relevant supervisory authority
Contact to exercise these rights: info@nutremys.com
Article 8 – Shopify & Secure Payment
Our store is hosted by Shopify Inc.
Your data is stored on secure servers (firewall, SSL, PCI-DSS standards).
Credit card payments are encrypted (SSL / AES-256).
Shopify retains credit card information only to complete the transaction.
Article 9 – Cookies
We use:
- Technical cookies (essential for the operation of the site)
- Performance cookies (Google Analytics)
- Marketing cookies (Facebook, Instagram, TikTok Ads)
You can accept or refuse cookies via the consent banner or your browser settings.
Article 10 – Policy Updates
We reserve the right to modify this Privacy Policy. Any changes will be published on this page with the date of update. We invite you to check it regularly.
Last updated: 21/10/2025
